What is the most cost-effective support plan that should be selected to provide at least a one-hour response time for a production system failure?

The Business Support Plan is designed to provide a balance of technical support and cost-effectiveness, making it an ideal choice for users who require at least a one-hour response time for production system failures. This plan offers 24/7 access to Cloud support with various response time commitments for different types of requests, which is critical for maintaining the uptime and reliability of production environments.

Organizations utilizing a production system must prioritize prompt support in case of incidents that could impede operations. The Business Support Plan meets this need adequately without reaching the cost levels associated with the Enterprise Support Plan, which offers more extensive features and faster response times, generally catering to larger enterprises with more complex support requirements. The Developer Support Plan does not offer the same level of response time commitment for production issues, focusing instead on development-related assistance, while the Basic Support Plan lacks the necessary features for critical production support altogether.

Selecting the Business Support Plan ensures that organizations can handle system failures swiftly while balancing their budget within the necessary technical support context.