Which AWS support plan should you use if you need a response time of less than 15 minutes for a business-critical system failure?

The Enterprise Support Plan is specifically designed for businesses with mission-critical applications that require immediate assistance and support from AWS. This plan offers a guaranteed response time of less than 15 minutes for critical system issues, ensuring that businesses can quickly resolve significant problems that could impact operations.

The benefits of the Enterprise Support Plan include access to a dedicated Technical Account Manager and personalized support tailored to specific business needs. Additionally, this plan provides 24/7 access to cloud support engineers who can assist with urgent issues, which is essential for maintaining uptime and performance in a business-critical environment.

In contrast, the other support plans do not offer the same level of response time or dedicated resources for urgent cases. The Business Support Plan, while providing faster response times than Developer or Basic plans, does not guarantee the response time of less than 15 minutes for critical system failures. The Developer Support Plan is geared more towards non-production environments, and the Basic Support Plan offers only the least amount of support without any guaranteed response times.